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Customer Service Representative - State Farm Agent Team Member The Colony, TX

Customer Service Representative - State Farm Agent Team Member

Full Time • The Colony, TX
Responsive recruiter
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
Our agency is rooted in giving back, with regular donations to schools, the Chamber of Commerce, and the Rotary Club. Since opening in 2015, we’ve achieved exceptional recognition, including President’s Club honors for multiline, business lines, and life insurance, as well as membership in the prestigious Million Dollar Round Table.

We take pride in our collaborative, team-based environment where everyone pitches in to support one another. As a high-performing office, we’re an excellent place to begin or advance your career in the insurance industry. With a large team of 13 sales and 9 service professionals, we foster a dynamic, results-driven workplace.

Our team enjoys a variety of perks, including a 401(k), PTO, a clothing allowance, team outings, and fun office competitions. If you’re looking for an environment where you can grow, contribute, and be part of something great, we’d love to meet you!

RESPONSIBILITIES:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
REQUIREMENTS:
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Able to learn computer functions
  • Experience in a variety of computer applications, particularly Windows
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Compensation: $40,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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